Privacy Policy

The Grand Sona herein referred to as the "Company" or "Us" and also indicated by "us", "we" or "our" and our affiliated companies. We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information you share with us based on applicable data protection laws and regulations.

This Privacy Policy is applied to all visitors, users and others (hereinafter referred to as "User") who access or use the Website- The Grand Sona- Privacy and the social media accounts or pages that The Grand Sona control.

In general, you can visit/use our Sites/Apps without identifying who you are. The Grand Sona will provide you with the option to deal with The Grand Sona without identifying yourself where it is lawful and practical. However, particular sections on our Sites/Apps may require you to provide personal information in order that we may provide the products/services or information you have requested while visiting/using our Sites/Apps.

This Privacy Policy is intended to inform you know what personal information we collect, why we collect (purpose) and what we do with it (use), processing/sharing and transfer of personal information and your rights relating to such personal information shared with us.

Personal Information means any information that identifies you as an individual and any other information we associate with it. In particular using a common identifier this includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, your profession and other information needed to provide a service you have requested.

Sensitive personal data or information means personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person.

What Personal Information Do We Collect?

A. Personal Data: Information you give us.We may collect Personal Information shared by you on our Sites/Apps. Depending upon the site(s) and context, this information may include the following:

• Contact Information: Name, phone number, address, city, state, postal/zip code, email address
• Demographic information: Date of birth, gender, occupation, country of origin, educational details, and employer details.
• Account Information: If you create user account on our website, then we may collect username/name, password, email, mobile number, and answers to your security question.

If you provide us with Personal Information concerning your relatives, friends or other third parties, by doing so you confirm and guarantee that you have received an appropriate consent from such third parties for the disclosure of such Personal Information to us for use for the purposes set out in this Privacy Policy.

B. Information collected automatically: Log information:

Depending upon the Sites/Apps or context, we automatically collect and store certain information that your browser sends whenever you visit our Sites/Apps in server logs ("Log Data"). This includes:

• details of how you used our Sites/Apps;
• Internet Protocol address;
• device event information such as caches, system activity, hardware settings, browser type, browser language, the date and time of your visit, time spent on those pages and other statistics and referral URL; and
• cookies, web beacons and other similar technologies that may uniquely identify your browser or your Account. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites/Apps.

Social Media Widgets

Our sites and applications may include social media features connected with social media platform such as Facebook, Twitter, Instagram, Google, YouTube and others. These features may collect information about your IP address and which page you are visiting or features you are using, and may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our Sites/Apps. Your interactions with those features are governed by the privacy policies of the companies that provide them

Tracking code in website analytics, a tracking code is a snippet of script that tracks the activity of a website user by collecting data and sending it to the analytics module. The code is generated automatically, is different for each website, and can be installed on each page that needs tracking.

Careers

Our site may include a link to our Career Section. Any Personal Information submitted through that portion of the sites, by upload or via e-mail, will be governed as per this privacy policy.

How We Collect The Information?

The Grand Sona will generally collect your personal information directly from you. This may be achieved through your interactions with The Grand Sona including interactions via our Sites/Apps, other social media applications or internet sites, telephone, email or writing to us.

The Grand Sona may also collect your personal information from a third-party source, such as our vendors, business partners, government authorities and judicial authorities.

Why Do We Collect These Information?

Unless otherwise provided in the Policy, we may use personal information collected from the Sites/Apps in various ways including:

• To facilitate or fulfil the information, products or services you have requested.
• To contact the User for confirming your registration on our website.
• To communicate with the User to respond to his/her queries or seeking feedback or resolving disputes on the product and services.
• For business, marketing and promotional purposes such as sending information about special promotions, programs, schemes, offers, new features, plans on products/services and marketing communications that we believe may be of interest to you.
• To consider an application from prospective Vendors for partnering with The Grand Sona.
• To educate you about us, our products and services or to understand your interest to improvise the content and performance of our Sites/Apps.
• To send you important information regarding the Sites/Apps, changes in terms and conditions, user agreements, and policies and/or other administrative information

For internal business operations including:

• Reviews and data analysis for the website (e.g., to determine the number, category of visitors to specific pages within the website).
• To manage, operate, maintain and secure our Sites/Apps, network system, and other assets and to customize/personalise your experience with us, which may include displaying content based upon your preferences.
• For the purposes of analysing the use of the Sites/Apps, enabling and monitoring your use of our Sites/Apps, operating our Sites/Apps, ensuring the security of our Sites/Apps, for maintaining back-ups of our databases.
• To help diagnose problems with our server, and to administer our Sites/Apps.
• To comply with our legal obligations or as otherwise permitted by law.
• To investigate potential breaches, or to protect the rights, property or safety of The Grand Sona, the Users of our Sites/Apps or others.

In the event we use your Personal Information for other purposes, not specified above, we will inform you about the specific purposes for processing of your personal information and, when required, our basis for doing so at the time we collect the Personal Information from you to the extent required by law.

For the purposes of clarity, we may also use your personal information in combination with information we obtain from third parties about you for the same purposes described above.

In the event that you provide any personal information on any of the Sites/Apps, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations, including those that may have different levels of privacy protection than in your own country

Third Party Links:

Our Sites/Apps may have links to the websites/Apps of other third parties and these third-party websites/Apps may collect personal information about Users for their own purpose, in such cases, our Privacy Policy does not extend to these external websites/Apps of third parties. Please be aware that if you access these links, you will be leaving our Site(s). We encourage users to read the privacy policies of those websites/apps, as we are not responsible for their content, links, or privacy procedures

Processing and Storage of Information:

Your personal data processed by The Grand Sona are kept in a form which permits your identification for no longer than is necessary for the purposes for which the personal data are processed in line with legal, regulatory, contractual or statutory obligations as applicable.

At the expiry of such periods, your personal data will be deleted or archived to comply with legal/contractual retention obligations or in accordance with applicable statutory limitation periods.

To Whom We Share Your Information With?

We may share the Personal Information collected from the Sites/Apps with third parties as outlined in this section

1. Affiliates: Our parent company, subsidiaries, joint ventures, group and associate companies. These entities may use this information for the purposes outlined above.

• I. Business Partners:Service Providers who perform services on behalf of The Grand Sona and which may need information about you in order to perform their functions including but not limited to authorised service partners, call centre operators, marketing contractors, social media website providers, data entry service providers, IT agencies operating handling or maintaining Sites/Apps, storing/processing information, overseas service providers who work for us etc
• II. Vendors who are business associates of The Grand Sona like suppliers, research and development vendors, professional advisors, agents, representatives etc.

2. Other Partners: Any third party with whom The Grand Sona co-brand or partner with or collaborate with or with any other third parties as may be necessary for The Grand Sona's business purposes or to investigate potential data incidents or to protect the rights, property and safety of The Grand Sona and the Users of our Sites/Apps or others

3. Legal Authorities: We may share your Personal Information in response to any notice, order, investigation or demand or request or any other communication from a law enforcement agency which necessitate or mandate the sharing of such personal information, or to otherwise comply with applicable laws.

Access and Accuracy

The Grand Sona wants to maintain only accurate information about the users. You can request access to your personal information by contacting us at info@thegrandsona.com. Upon receipt of appropriate identification information, and where required by applicable Data Protection Laws, The Grand Sona will provide you with access to the information that it maintains about you.

Your Rights

At The Grand Sona, we take your privacy very seriously, and we never monetize your information; we use it to enhance your experience. When it comes to your privacy rights, we want to make sure you have everything you need to make informed decisions. You have the right to:

• Right of Access - You have the right to be informed why and how we collect your personal data, how we will use this information, who we share it with, what are the security measures we take to protect this information and what your individual rights are; We will publish this information in this Privacy Notice. The Grand Sona shall provide a copy of the personal information undergoing processing. For any further copies requested, please note that The Grand Sona may charge a reasonable fee based on administrative costs.
• Right to Rectification - You have the right for inaccurate or incomplete data we hold to be updated.
• Right to Erasure - Except in very specific cases where provided by law, you have the right to request that we delete any Personal Information which we are holding about you.
• Right to Restriction of Processing -
Except in very specific cases where provided by law, you have the right to restrict processing of all or some of your personal information (e.g., if we have no legal right to process it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
• Right to Data Portability - You have the right to receive your personal information or to transmit that information to another controller in a structured, commonly used and machine-readable format.
• Right to Object to the Processing - You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you. Such right can be exercised at any time where your personal data is processed for direct marketing purposes
• Right to object being subjected to a decision based solely on automated processing, including profiling.
• You may opt-out of receiving non-essential (promotional, marketing-related) communications from us & or our Affiliates/Business Partner/Other Partners/Third Parties. If you want to opt-out from any such communication as mentioned above from The Grand Sona then you may send an email to info email ID (as mentioned under "Contact Us" section of this policy).

At any stage, you can withdraw your consent to the retention/storage/processing of your Personal Information and The Grand Sona shall erase the Personal Information withdrawn by you unless there is a contractual obligation or legal requirement/obligation to retain/hold it or otherwise permitted by law to retain it. However, upon such withdrawal, the Company will not able to communicate with you and provide you with certain information on product and/or services which are required for fulfilment of any obligation.

The Grand Sona may be allowed by law, in particular in case of excessive or manifestly unfounded request, to charge a fee for fulfilling your request, subject to applicable conditions. The relevant contact details of IT Officer are provided in this Policy.

How to Submit a Request

How We Protect Your Information?

Our Sites/Apps have stringent security practice and measures in place to protect the personal information provided to us. Our database stores Personal Information in secure environment that are designed to safeguard it from loss, misuse, wrongful disclosure, destruction and alteration. The security measures are reviewed periodically by The Grand Sona to keep pace with business, technology and regulatory changes.

• We take security and confidentiality of your Personal Data and it is important to us and The Grand Sona has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as The Grand Sona. Regardless of where your personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure
• We have physical, electronic, and procedural safeguards that comply with the applicable laws to protect personal information about you. We seek to ensure compliance with the regulatory requirements to ensure the protection and preservation of your privacy.
• We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.

Contact Us:

We welcome your queries and concerns about privacy. If you have any questions about the "Privacy Policy or our data policy", please contact us.

The Data owner shall efficiently rectify the complaint, but within reasonable time as may be provided in applicable laws.

Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in any email to us.

Recondition Of Privacy Policy:

We may periodically revise this Privacy Policy. Kindly refer the "Updated on" icon at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our sites. Your use of the Sites following these changes means that you accept the revised Privacy Policy.

Miscellaneous

This Privacy Policy shall be governed by the laws of India and the courts in Sikkim shall have the exclusive jurisdiction to try any disputes arising thereof. This Privacy Policy shall be governed and copyright by any applicable data protection laws.